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AcroRD32.exe high CPU usage on Remote Desktop Server

 

Issue

On a Windows 2012 R2 configured as a remote desktop server Adobe Reader process AcroRD32.exe is using a high amount of resources, with the process open multiple times for a single user. On testing and replicating, it was found that the process continues to run when Adobe Reader X(I) is closed.

Cause

The high CPU is caused by the Adobe messages that are presented at the initial splash screen when launching Adobe Reader. The screen shot below shows an example of this. The messages can cause adobe to crash on exit and increases the CPU usage.

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