Quality driven IT Support and Cloud Services for your business (Sydney, Brisbane, Melbourne, Perth)

why we're better

Everything we do at Cogenesis is driven by our commitment to Service Passion. Our desire to serve our clients professionally, effectively and courteously ensures that Cogenesis is almost as passionate about your business as you are.

Where does Service Passion come from?

We are passionate about:

• Technology, immersing ourselves in it constantly.
• Helping people, by clearing pathways to success for them.
• Using IT to drive efficiencies and innovation in your business.
• Being the very best IT partner for your business, so that you
  can focus on what you are passionate about.

What does Service Passion lead to?

At Cogenesis, our drive for Service Passion ensures that:

• Your IT systems run smoothly and to industry best-practice standards.
• Your IT solutions are aligned with your business objectives.
• You gain maximum leverage from your IT investment.
• You use IT as a strategic enabler, not just as a commodity service.

We have cast-iron Service Level Agreements (SLAs).

Here are the results in 2011:

• critical issues we guarantee a 15 min response. Our average was 6.1
• standard issues we guarantee a 30 min response. Our average was 13.8
• system enhancement issues we guarantee a 90 min response. Our average time was 57.5

But don’t just rely on us telling you what we’re good at, read some

testimonials from our clients!