why we're better
Everything we do at Cogenesis is driven by our commitment to Service. Our desire to serve our clients professionally, effectively and courteously ensures that Cogenesis is almost as passionate about your business as you are.
At Cogenesis we are passionate about:
- Technology, immersing ourselves in it constantly.
- Helping people, by clearing pathways to success for them.
- Using IT to drive efficiencies and innovation in your business.
- Being the very best IT partner for your business, so that you
can focus on what you are passionate about.
We have cast-iron Service Level Agreements (SLAs).
Get a measure of our performance:
- critical issues we guarantee a 15 min response. Our average was 8.0
- standard issues we guarantee a 30 min response. Our average was 14.25
- system enhancement issues we guarantee a 90 min response. Our average time was 49.5
But don’t just rely on us telling you what we’re good at, read some testimonials from our clients!
The Sydney Symphony Orchestra
“Their response to the helpdesk tickets is quick. Their technical knowledge is also a plus point. In the last few months we’ve had server upgrades and application upgrades without any trouble. We had a really bad experience with our previous IT vendor and having Cogenesis on board is the best thing that has happened to Sydney Symphony. All our staff are happy with Cogenesis’ high performance and customer service levels. This company definitely does have great IT staff who have perseverance and can deliver on time”
The Sydney Symphony Orchestra - Nov 2012
Cogenesis provides onsite support and around the clock escalations support for our staff. Their customer service is always top notch and I would be happy to recommend them to anyone. Keep up the good work guys.
Ralph Van de Pool
Local Government Procurement
We have an Onsite support representative from Cogenesis here 5 days a week and it really does make a difference to our business. Supporting our Server infrastructure, remote users and CRM, problems are fixed quickly and the service always comes with a smile, I have no problems recommending Cogenesis to anyone looking for great I.T. Support.
Cogenesis has been supporting our I.T. Environment for a number of years now covering everything from desktop issues all the way up to server rebuilds and migrations. The service desk staff are always friendly and helpful, with the Senior Engineering team and Account managers rounding out the complete coverage to help maximise our productivity and minimize our downtime.
We have been using Cogenesis for around 2 years and have always found their response times and technical knowhow excellent. We have had major changes in the IT side of the business and they have been carried out in a professional and planned manner. We wouldn’t hesitate to recommend Cogenesis to any business that is looking for good IT support.
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1300 88 35 99