Cogenesis IT Consulting

Remote IT Support

National Local Call: 1300 88 35 99
HQ: Level 13, 155 Castlereagh St, Sydney, NSW 2000

remote support

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The vast majority of our IT support services can be provided remotely, without the need for our engineers to be on site. This saves you time and your money, ensuring that you gain greater return on your IT investment.

Instant Response

The Cogenesis IT Service Desk can respond to your support request immediately via telephone or within minutes via email.

Incidents are managed, recorded and assigned according to best-practice ITIL methodologies, so that your support request is resolved in the most efficient manner by the most suitable engineer(s).

Secure sessions

If we need to provide support by remotely connecting to your system, you can rest assured that we will only do so over a secure, properly-authenticated and encrypted session that utilises best-of-breed security mechanisms and protocols. This is supplemented by our own internal security practices and policies to ensure maximum assurance to our customers of the integrity of their systems and safeguarding of their business intellectual property.

Remote Support frees up your time to concentrate on your business and allows us to resolve and minimise your IT problems quickly, safely and cost-effectively.

“The service desk staff are always friendly and helpful, with the Senior Engineering team and Account managers rounding out the complete coverage to help maximise our productivity and minimize our downtime.”
Octapharma Australia .

free network evaluation

Contact Us Today - IT Consulting Sydney

call us today for your free evaluation & consultation report.

to learn more call us on:
1300 88 35 99